Frequently Asked Questions
Categories
About my work
Do you use your own photographs as references?
Yes, almost always. When I started painting again, the first painting I made came from a reference I found online, and it bothered me afterwards. The image belonged to somebody else, so the painting wasn't entirely mine either. I began photographing my own references soon after that, and I've worked that way ever since. The birds, wildlife and landscapes in my paintings are places and moments I've stood in and photographed myself, often built into a composition from several of my own images.
What medium do you work in?
Oil on canvas for my original paintings. I've worked in oils since I taught myself to paint and have stayed with them, largely for the depth of colour and the way they let me build an image slowly, in layers. I also work in watercolour on a smaller scale. You can read more about why I choose oil colours.
Who are you, and how did you start?
I'm a self taught nature artist and photographer based in Brisbane. I was born in Goa, India, and spent more than a decade in advertising and communication design before leaving at the end of 2017 to paint full time. My subject is the natural world at its stillest: birds, wildlife, landscapes, and the quiet moments I'm lucky enough to witness. There's more about me, including awards and press, if you'd like it.
The different types of work I offer
What's the difference between an original painting, a limited edition print, and an open edition print?
- Original paintings are one of a kind, oil on canvas, painted by me. There is only ever one. Browse original paintings.
- Limited edition prints are faithful reproductions of an original painting, printed on canvas, hand signed and numbered, and supplied with a Certificate of Authenticity. The run is strictly limited and never repeated once sold out. Browse limited edition prints.
- Open edition prints are affordable prints on archival fine art paper, most of them printed by me in my Brisbane studio. They aren't numbered or limited, which is what keeps them accessible. Browse open edition wall art.
If you love a painting but the original has sold, a print is the way to bring it home.
What if the original painting I want has already sold?
If an original has sold, a limited edition print of it may still be available. Those are printed on canvas, hand signed and numbered by me, and made to the same size as the original painting. Once an edition is finished, it's never repeated. If neither the original nor an edition is available, get in touch and I'll let you know what's coming. There's more on why a limited edition print is worth having if you're weighing it up.
What are your photography prints?
Alongside my paintings, I sell prints of my own landscape and nature photography. These are real places and moments I've stood in and captured. They come in the same print tiers as the artwork. Landscape photography · Nature and wildlife photography.
Do you sell anything smaller or as a gift?
Yes. I offer greeting cards made from my paintings, and a small range of watercolours. They're a lovely, affordable way to live with the work.
Materials and how my prints are made
What materials do you use for your limited edition prints?
My limited edition prints are made on archival museum grade canvas using archival pigment inks. They're produced here in Australia by a fine art specialist printer and colour matched to my original painting, so what arrives is genuine collector's wall art, not a mass market poster.
The exact brand of canvas and ink can vary depending on which fine art specialist produces a particular run, but the standard doesn't change. I only work with printers using archival materials, chosen to hold their colour and detail for the long term rather than to fade within a few years.
What about your open edition prints?
My open edition prints are made on archival fine art paper. The small, medium and large sizes are printed by me, by hand, in my Brisbane studio, which means I can watch the quality of every single one. The extra large sizes go beyond what my studio printer can handle, so those are produced for me by a fine art specialist printer.
Most of my paper prints are on archival paper of around 300gsm, which gives them a substantial, gallery quality feel. My specialist printer uses a different archival paper for the extra large sizes, also around 300gsm. A few works are printed on a textured paper of roughly the same weight where the surface suits the work better. My watercolour art prints, for example, are digital prints on textured paper of approximately 298gsm, chosen because the texture sits closer to the feel of the original watercolour.
How are the prints actually made?
Every print goes through the same careful process so it stays true to the original:
- Once a painting is finished, my fine art specialist captures it with professional scanning and photography under lighting built for large artworks.
- The image is processed and calibrated so the colour and detail mirror the original as closely as possible.
- We produce test proofs and compare them against the painting itself until I'm certain it's right.
- It's printed on the chosen material and checked before it's packed and sent to you.
It's a slow process by design. I'd rather it be right than fast.
Are the colours true to the original painting?
I colour match every print to the original as closely as possible. Please bear in mind that screens vary from device to device, so the colours you see online may differ slightly from the final print. That difference comes down to digital displays and can't be fully controlled, but the physical print is always matched to the painting, not to a screen.
Sizes, framing and hanging
What sizes are available?
Limited edition prints are made in the same size as the original painting, on canvas only. Open edition paper prints come in a range of sizes, and I can produce custom sizes on request, so just get in touch.
Do prints come framed?
Prints don't come framed by default, so you're free to choose a frame that suits your space. If you'd prefer it framed, I'm happy to arrange that. Reach out and we'll sort out what works for you.
Is my print ready to hang?
That depends on the option you choose for canvas prints:
- Rolled arrives rolled in a tube, ready for you to have professionally stretched or framed.
- Stretched arrives already stretched on timber bars with a string on the back, ready to hang straight away. This isn't the same as framing, as no external frame is included.
Seeing the art in your home
Can I see how an artwork will look on my wall before I buy?
Yes, and I'd genuinely love to help with this. Send me a straight on photo of your wall or room and I'll show you how the artwork looks at scale, so you can picture it in your space before you decide. Just send me a photo and let me know which artwork you have in mind.
Ordering, delivery and returns
How long until my order is made and shipped?
My prints are made to order. Rolled prints take around one week, and stretched canvas prints around two weeks, before they ship.
How much is shipping?
Free shipping Australia wide on orders over $50. Every print is handled with care and sent either rolled in a sturdy tube or flat packed with strong support, so it arrives safely.
Do you ship internationally?
Yes, I ship worldwide, with delivery fees calculated at checkout. Please note that any import taxes, customs duties or other fees charged by your country are the buyer's responsibility, as only the shipping cost is included at checkout.
Can I buy an original painting from outside Australia?
Yes. International shipping works just as above, with fees calculated at checkout and any import duties your responsibility. The difference with an original is that it's one of a kind and needs careful handling, so I'd rather arrange it personally. Please get in touch before ordering and I'll sort out the safest way to get it to you.
What's your returns policy?
I offer a 14 day hassle free return guarantee. If something isn't right, get in touch and we'll make it right. You can read the full returns and refund policy here.
Looking after your artwork
How do I look after my painting or print once it arrives?
Keep the work out of direct sunlight and away from damp or heat. An oil painting can be dusted gently with a dry, soft brush, and a canvas print the same way. Never use water, cleaning sprays or solvents on either. Paper prints are best framed behind glass or acrylic, which protects the surface and keeps the colours stable. If a painting ever needs more than dusting, speak to a professional conservator rather than attempting it yourself. My full guide to caring for your original oil painting has more.
Payment, security and privacy
What payment methods do you accept?
I accept all major cards, PayPal, Apple Pay, Google Pay and Shop Pay through the checkout. All prices are shown in Australian Dollars and include applicable tax.
Is my payment secure?
Yes. The site runs entirely over HTTPS, and card payments go directly to Shopify Payments and PayPal, so I never see or store your full card number. I'm the only person with standing access to the store's admin.
What do you do with my personal information?
I collect only what's needed to get your artwork to you and issue a tax invoice, and you can browse the site and look at the artwork without telling me who you are. I don't sell customer information and I don't share it with data brokers.
I'll only email you marketing if you've asked for it, and you can unsubscribe at any time. If you'd like to see, correct or delete what I hold about you, email info@swapnilnevgi.com and I'll sort it out.
My privacy policy has the full detail, including cookies, information sent overseas, how long records are kept, and your rights under Australian, EU and UK law.
Certificates and authenticity
Does my work come with a Certificate of Authenticity?
Every original painting comes with a Certificate of Authenticity that I sign myself, confirming it as a one of a kind painting from my hand.
Every limited edition print comes with one too, hand signed and numbered by me. It's your assurance that the print is a genuine, rare edition, made with the same care as the original painting.
(Open edition prints aren't numbered, so they don't include a certificate.)
Getting in touch
How do I contact you?
I'm always happy to hear from you, whether it's a question about an artwork, framing, a custom size, or seeing something on your wall. Email me at admin@swapnilnevgi.com or use the contact page.